Shipping Policy
Effective date: [EFFECTIVE DATE]
Every NoMas bundle ships free within the United States. Here's what to expect once you hit "Complete my order."
Free U.S. Shipping
Shipping is free on every bundle of NoMas Pause, and on any products you add through our one-click post-purchase offers. There is no minimum and nothing to unlock.
Processing Time
- Orders are processed and handed to the carrier within 1 to 2 business days (Monday through Friday, excluding U.S. holidays). [CONFIRM]
- Orders placed after 12:00 PM Eastern Time, or on weekends and holidays, begin processing the next business day. [CONFIRM]
- Products from one-click offers you accept right after checkout ship together with your original order whenever possible.
- Orders are packed and shipped by our fulfillment partner, On Demand Fulfillment.
Carriers and Delivery Estimates
We ship with USPS, UPS, or FedEx, depending on your location. [CONFIRM] Typical delivery after shipment:
| Destination | Estimated delivery |
|---|---|
| Contiguous United States | 3 to 7 business days |
| Alaska, Hawaii, U.S. territories | 5 to 10 business days |
| APO, FPO, DPO addresses | 7 to 21 business days |
These are estimates, not guarantees. Weather, holidays, and carrier volume can cause delays.
Tracking
When your order ships, we'll email you a tracking number. If you opted in to NoMas Alerts texts, we'll text it to you too.
International Orders
At this time we ship only to addresses in the United States, including APO/FPO/DPO addresses. [CONFIRM]
Address Changes and Mistakes
- Need to fix your address? Email [SUPPORT EMAIL] or call [SUPPORT PHONE] as soon as possible. We can usually update it if the order hasn't shipped yet (typically within a few hours of purchase).
- Once an order ships, we can't change the address. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the correct address.
- We are not responsible for packages delivered to an incorrect address entered at checkout.
Lost, Stolen, or Damaged Packages
- Not arrived? If tracking hasn't updated in 7 business days, or your package is marked delivered but you can't find it, check with neighbors and your local post office first, then contact us within 30 days of the ship date.
- Damaged? Email us within 14 days of delivery with your order number and a photo of the damage.
- For lost or damaged orders, we'll file a claim with the carrier and send a replacement at no cost to you. We may limit replacements for repeated claims at the same address.
Returns
Everything you need to know about returns and our 60-Day Money-Back Guarantee is in our Refund Policy.
Questions?
Email [SUPPORT EMAIL], call [SUPPORT PHONE], or visit our Contact page.